Summary
- Not started yet: cancel within 14 days for a full refund.
- Work in progress: refund pro-rated against the work already delivered.
- Monthly or annual plans: cancel any time; no further charges after the current period.
Your right to cancel (consumers)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer you can cancel your order within 14 days of the day the contract is formed, without giving a reason.
Because our services are usually started soon after payment, at checkout you ask us to begin work during the 14-day cancellation period. If you then cancel within the 14 days, we will refund what you paid minus a proportionate amount for the work already carried out up to the time you told us you were cancelling. If the service has been fully delivered within the 14 days, the right to cancel no longer applies.
Cancelling one-off packages
- Before we start work: full refund.
- After we start work: we refund the price minus the value of the work completed, calculated against the milestones in your package (for example, design approved, development complete).
- After final delivery: no refund, but we will fix any issues that mean the work does not match its description at no extra cost.
Cancelling monthly and annual plans
You can cancel at any time by emailing [email protected]. Your plan stays active until the end of the billing period you have paid for, and you will not be charged again. We do not refund partial billing periods unless the law requires it.
Things we cannot refund
- Costs paid to third parties on your behalf with your approval, such as domain names, premium themes, plugins, stock images or ad spend.
- Work delivered and approved by you.
How to cancel
Email [email protected] with your order reference (it starts with ASR-) and the email address you used at checkout. You can also use the model cancellation form in Schedule 3 of the Regulations, but you do not have to.
How refunds are paid
Refunds are made to the original payment method through Stripe within 14 days of us agreeing the refund. Depending on your bank, it can take a further 5 to 10 business days to appear on your statement.
Faulty or incorrect work
If the work we deliver does not match its description or was not carried out with reasonable care and skill, tell us and we will put it right at no cost. If we cannot, you may be entitled to a price reduction or refund. This does not affect your statutory rights.
Last updated: 20 October 2026